1. Introduction
ViRFQ is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform.
By using ViRFQ, you agree to the terms in this Privacy Policy. Please read carefully before providing any personal information.
2. Data Collection
2.1. Information You Provide
We collect information when you:
- Register an account: Full name, email, phone number, company name
- Update your profile: Address, country, business sector
- Make payments: Payment information, transaction history
- Contact support: Message content, feedback
2.2. Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited and access times
- Usage behavior on the platform
3. Data Usage
We use your information to:
- Provide and maintain our services
- Verify identity and secure your account
- Send notifications about relevant RFQs in your industry
- Process payments and transactions
- Improve and develop our products
- Provide customer support
- Send marketing emails (you can unsubscribe)
- Analyze trends and statistics
4. Data Sharing
We do not sell your personal information. However, we may share with:
- Payment partners: To process transactions (Stripe, domestic banks)
- Service providers: Email, hosting, analytics
- Legal requirements: Comply with laws, protect legal rights
- Business transfers: In case of merger or acquisition
5. Data Security
We apply industry-standard security measures to protect your data:
- SSL/TLS encryption for all connections
- Password encryption using bcrypt algorithm
- Two-factor authentication (2FA) for admin accounts
- 24/7 intrusion detection and monitoring
- Regular data backups
- Periodic security audits
6. Your Rights
You have the following rights regarding your personal data:
- Right to access: Request a copy of your data
- Right to rectification: Update inaccurate information
- Right to erasure: Request account and data deletion
- Right to object: Refuse processing for marketing purposes
- Right to portability: Receive data in a transferable format
To exercise these rights, please contact privacy@virfq.com. We will respond within 30 days.
8. Data Storage
Your data is stored on servers in Singapore and protected according to international standards.
We retain data while you use our services and for up to 5 years after account cancellation (as required by business record retention laws).
9. Policy Changes
We may update this Privacy Policy periodically. Any significant changes will be notified via email or platform notification at least 7 days before taking effect.
You should check this page regularly for the latest information.
10. Contact
If you have questions about this Privacy Policy, please contact:
- Privacy Email: privacy@virfq.com
- General Email: contact@virfq.com
- Address: ABC Building, District 1, Ho Chi Minh City